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Terms & Conditions
This website is operated by TWG Systems ltd. on behalf of Visit York. Throughout the site, the terms “we”, “us” and “our” refer to Visit York. Visit York offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website.
By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
General Terms & Conditions
We take care compiling information for this website, however the content is not guaranteed. We disclaim liability for injury, loss or damage arising from inaccuracies, omissions or interpretation of its content. If you believe any content to be inaccurate please contact us at firstname.lastname@example.org and we will correct it as soon as possible.
We may change these terms at any time, without notice, so it is your responsibility to revisit these pages regularly. We may also change and improve the information and services available on the website at any time. Our website links to external websites. We have no control over their reliability or their content and accept no responsibility for them. Inclusion of an external link is not an endorsement.
Part of this site contains materials submitted by third parties. Third parties are responsible for ensuring that materials submitted for inclusion on this site complies with the appropriate national and relevant foreign laws.
Visit York cannot guarantee the accuracy of this material and hereby expressly disclaims any responsibility for error, omission or inaccuracy in the material, misinterpretation and any other loss, disappointment, negligence or damage caused by reliance on the material contained on this site or any failure or alleged failure in the delivery of the services referred to herein, or in event of the bankruptcy, liquidation or cessation of trade of any company, individual or firm referred to herein.
Confirmation of the accuracy and currency in the information should be sought from the establishments concerned. Visit York shall not be liable for any damages (including, without limitation, damages for loss of business or loss of profits) arising in contract, tort or otherwise from the use of or inability to use this site, or any material contained in it, or from any action or decision taken as a result of using this site or any such material. Whilst Visit York endeavours to ensure that this site will be available 24 hours a day, Visit York will not be liable if for any reason the site is unavailable at any time.
Unless otherwise stated, the design and layout of this website, and all the material published including text, graphics, logos, images and attached documents are copyright of Visit York.
You are permitted to print and download extracts from this site for personal use only. No documents or related graphics on this site are to be modified, reproduced, sold or stored in any other website without prior written permission from Visit York. In which instance Visit York copyright must be used.
Pass Terms & Conditions
Simply present your pass at any attraction you visit - the staff will scan or log your pass code and admit you. Just remember the following points:
- You can only use your pass once at any given attraction.
- York Passes purchased online are non-transferable and non-refundable.
- Your pass is activated the first time you use it at an attraction - this means if you need to defer your trip you can simply keep the card and use it when you do arrive.
- Your pass is valid for a number of calendar days, so a 2-day pass first used on a Monday will be valid until 23:59 on Tuesday night, whatever time on Monday it was used.
- The York Pass is non-transferable. No replacements or refunds can be offered for lost or stolen cards. The York Pass provides you with entries to attractions for one day, or for consecutive days as purchased up to the full public entry values.
- Every pass is subject to a maximum spend, or "purse". This is to forestall attempts at fraud, and is set high enough that it would be genuinely difficult to go over the limit with normal use. See below for purse values.
Opening times will fluctuate from time to time and users of information on this web site are recommended to check with the Attraction concerned prior to visiting it to ascertain the current position. Opinions expressed on this web site are no more than fair comment of the authors and are not the opinions of the Publishers. All Attractions and services listed on this web site are contractually bound with the Publishers to offer free entry to York Pass holders or other genuine offers and discounts where appropriate. The Publishers have taken all reasonable care to ensure that only properly run and reputable Attractions of good standing are within The York Pass scheme. That said, the Publishers shall not be liable for any deficiencies in service, quality of merchandise or health and safety obtaining at any particular Attraction.
All and any complaints or claims for redress must be made directly to the Attraction concerned. The Publishers shall not be responsible if any Attraction, contrary to the terms of its contract with them, unlawfully and with no good cause, refuses free admission or other genuine offers and discounts where appropriate. The Publishers will use reasonable endeavours (where such refusal is unreasonable and/or in breach of contract) to facilitate admission or other genuine offers and discounts to York Pass holders by the Attraction concerned but if they should fail in their attempts, the Publishers shall not be liable for any loss, damage, expense, or inconvenience suffered.
Whilst the Publishers will have used all reasonable endeavours to ensure that the information contained on this web site is accurate, they shall not be liable for any loss, expense, damage or other inconvenience caused, in whole or part, by reliance upon such information and the user of the information does so at his own risk.
The York Pass is non-transferable and non-refundable. Please note a £10 administration fee is applicable to all refunds issued. The York Pass is not valid for same-day return visits to any attraction.
Holders of The York Pass recognise and accept that they visit any Attraction voluntarily and entirely at their own risk. The Publishers are not in any way responsible for the conditions of the attractions or venues or third party acts or omissions at any Attraction, venue or service.
During times of maintenance, temporary exhibitions and special events in attractions and places of interest it is possible that it may not be accessible. This inaccessibility does not entitle the pass holder to a full or partial refund on the York Pass. It is the responsibility of the pass holder to confirm with the attraction if it will be open during their time of visit.